Last updated: [July 2025]

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1. Where We Ship

We currently ship to all countries within the European Union.

2. Processing Time

All orders are processed within 24 hours (on business days). Orders placed on weekends or holidays will be shipped the next business day.

3. Delivery Time

Estimated delivery is 3–5 business days, depending on your location.

Please note that delivery times may be extended during public holidays, unforeseen logistics delays, or high-volume periods.

4. Shipping Costs

Shipping fees are calculated at checkout based on your location and the weight of your order.

5. Tracking

All shipments come with a tracking number, which you'll receive via email once your package is on the way.

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If you have any questions about your shipment, feel free to contact us at shop@poksy.eu

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